Yes! For small items delivered by DPD, we will email you the details of your DPD tracking number. For large appliances and furniture and bedding items, we will contact you to arrange delivery. On the day, your driver will contact you one hour in advance of arrival.

For small items delivered by DPD, the courier will leave details of the local depot where you can collect your item. DPD will only deliver to the address specified on the order and the delivery must be signed for. For large items, if nobody is home to accept, inspect, and sign for the delivery, it will be returned to our warehouse and a re-delivery charge will apply.

We are happy to remove your sofas and mattresses for a small additional cost, collection of old items must be mentioned and paid for when arranging delivery.

Yes, on request we can provide an installation and assembly service for large appliances or furniture and bedding items. The cost of this service will vary depending on the product to be installed or assembled. You must request and pay for this service at the point of sale.

• Clear access in the driveway for transporting the appliance from the delivery van to your house.

• Clear any obstructions from the side entrance where applicable for delivery from rear of the house.

• Clear hallway of any obstructions.

• Ensure the under-sink cabinet is emptied and clear for plumbing.

• Empty old appliances such as dishwasher's, washing machines, ovens, microwaves, fridges and dryers.

• Defrost freezers fully.

Essential Checks Before Ordering:

We recommend that you measure the delivery access routes in your home as follows:

• All access points, exterior door access, interior doors and hallways.

• The space where the appliance will be installed.

• Your old appliance if applicable.

Let us know of any access issues to help us prepare for your delivery:

• External steps.

• If the delivery room of choice is accessed via stairs.

• Tight corners.

• Narrow corridors.

Inspect and measure the area of Installation:

Measure the space for your appliance and check that the necessary electrical and plumbing connection points are within 1.5 meters of where the appliance is to be installed.

• Clear access in the driveway for transporting your item from the delivery van to your house.

• Clear hall way of any obstructions.

• Remove any photos, wall mirrors, door mats, rugs, plants or ornaments.

• Clear the room where your product will be delivered / assembled in.

• Disassemble old bedroom furniture if required as this is not a service we provide.

Essential Checks Before Ordering:

We recommend that you measure the delivery access routes in your home as follows:

• All access points, hallway ways exterior doors access, interior doors (please take into consideration protruding door handles).

• Ceiling height.

• Measure your room prior to placing your order to ensure there’s enough space for to access and assemble your new bed.

Let us know of any access issues to help us prepare for your delivery:

• External steps.

• If the delivery room of choice is accessed via stairs.

• Tight corners.

• Narrow stair case/ landing.

• Low ceilings.

Inspect and measure the area of Installation:

Measure the space for your appliance and check that the necessary electrical and plumbing connection points are within 1.5 meters of where the appliance is to be installed.

You are required to inform us of any damage within 30 days of receiving your order, so remember to open and inspect it carefully as soon as it is delivered. If you do notice any damage, you should:

1. Inform the delivery team of the damage before they leave your home.

2. Contact our Customer Service Team immediately at online.customerservice@ie.harveynorman.com

3. Do not use or move the item until the matter is resolved, to avoid further damage.

If you’d rather not pay for delivery costs, you can collect your order at any of our stores nationwide for free. Just follow these simple steps:

1. Select the Click & Collect option when placing your online order.

2. Select the store you would like to collect from (make sure to check if your items are in stock).

3. You’ll receive an order confirmation email while we process, pick and pack your order.

4. You’ll receive another email once your order is ready for pick up.(Click and Collect orders will be held at the store for a period of 7 days).

5. When picking up your order, please remember to bring:

   • Your order number or invoice from this purchase.

   • A current, valid photo ID (driver’s licence or passport).

   • The card used for this purchase (doesn't apply for PayPal).

6. Collect your order!

Please note: If your order is not in stock, we will send you a back order notification with any lead time that may apply.

If you are sending someone else to collect, you must inform us of this person’s name and they must bring the relevant documents instead. For full terms and conditions, see our Online Sale Terms.

We are happy to offer a full refund (excluding delivery and return costs) for unopened, non-customised items up to 14 days after you receive them. We can also facilitate a change or cancellation of your purchase right up until it is dispatched. For full terms and conditions, please see our Returns Policy. To return or exchange a product, contact our Customer Service Team at online.customerservice@ie.harveynorman.com.