Online Order Information

Do you deliver outside of Nothern Ireland?

No, we do not deliver outside of Northern of Ireland.

When will I get a receipt for my online order?

You will receive an e-receipt when your order has been shipped or when you have been informed that your order is ready to collect. Once you receive your product, you will also receive a physical copy of your receipt.

When will I receive my order confirmation email?

You should receive the order confirmation email immediately after you place your order. This might take few more minutes during busy periods. Throughout the order process you will continue to receive regular email updates.

I didn't receive an order acknowledgement email, what should I do?

Please check your junk/spam mail folder for it. Depending on your anti-spam settings, your mailbox may be identifying our order acknowledgement emails as spam. If the order acknowledgement email is not there, please use our Contact Form.

Will I receive confirmation that my order has been dispatched or is ready to collect?

Yes. We will send you an email when your order has been dispatched or is ready to collect. If there is a delay in sending your order we will email or call you about that too. If you need any assistance please use our Contact Form.

Cancelling or changing your order.

Subject to the terms set out below, you have the right to cancel your order and return the goods, provided that the goods are in a resaleable, as sold condition. By this we mean:

  • 1. Goods must be of merchantable quality – goods should be of reasonable quality taking into account what they are meant to do, their durability and their price.

  • 2. Goods must be fit for their purpose – they must do what they are reasonably excepted to do.

  • 3. Goods must be fit for their purpose – they must do what they are reasonably excepted to do.

Prior to returning the goods, please use our Contact Form and our team will guide you through the returns procedures.

To know more about cancellations and refunds, please read our Returns Policy.

Changing delivery information for your order.

Please use our Contact Form and our team will guide you through changing your delivery information.

Transaction Declined / Payment Not Authorized.

Please contact your bank for these payment errors.

Accepted payment methods.

Online

We accept the following payment methods on our website: Mastercard, Visa, PayPal, Shop Pay, Apple Pay, Google Pay, Clearpay, Klarna and Harvey Norman Gift Cards.

In-store

We accept the following payment methods in our stores: Cash payments, Visa, Mastercard, all Debit Cards, American Express and Cheques. We also accept One4All Chip & PIN cards, One4All Gift Cards and Harvey Norman Gift Cards.

We also offer interest-free financing for up to 48 months in-store. **Interest free available.

Orders from £500 – £1,999: 36 months interest finance free.

Orders from £2,000: 48 months interest finance free.

See more information here.

Do you provide a gift wrapping service for online orders?

Sorry, but we currently do not provide a gift wrapping service.